Worry-Free Purchase
Yes, we offer free worldwide shipping for orders over 65 USD.
Where can I get coupons: We will hold some events on our website, and the corresponding coupon codes will be displayed on the Banner on the home page, or below the product price by clicking ‘Get’. You can also subscribe to our emails or follow our social media accounts, and we will send you coupons from time to time.
How to use coupons: Fill in the coupon code on the checkout page and click ‘Apply’. Please note that some of the sales cannot be used at the same time with certain coupon codes.
The Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.
- Standard Shipping (available worldwide): Shipping Time: 5 - 10 Business Days
- Express Shipping (available in 6 countries): Shipping Time: 3 - 5 Business Days
(Free shipping over $65)
For more information, visit our shipping policy.
No problem! We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at service@robotime.com. We will deal with it without a doubt.
For more information, visit our return policy.
We offer part replacement service. Visit our part replacement page to learn more about how to apply for it.
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Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
- Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
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Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
- Stolen: Claim for full value of your purchase if your item is stolen or shows as delivered but you didn't receive it.
- Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.