Contact Us

If you need any help, please fill out the forms or follow the instructions below according to your needs, we have dedicated customer service to assist you.

I have a question about my order

I need replacement parts

If during the assembly, one of the parts breaks, we offer part replacement service.

Please fill out this form and we will contact you within 2 working days of receiving the form.

I need help with my puzzle

*Note: Upon placing your order, an order confirmation email will be sent to you. In case you do not receive it, kindly consider checking your spam folder.

If you have a ROBOTIME account, you can log into your account and check your order history.
If you have any other questions, please chat with us or email us.
Pre-sales customer support & business cooperation: business@robotime.com.
After-sales customer support: service@robotime.com.